FAQ

1. ENERGY CELL USAGE
HOW MANY HOURS PER DAY CAN I WEAR THE CELL? 

You can wear the Vitalfield Energy Cell 24 hours per day. We recommend taking it off before you take a shower, and we recommend cleaning the product. Many users wear the Cell for 7 days straight, and tolerate the adhesive extremely well. The adhesive should not irritate your skin.

WHEN WILL I START TO SEE RESULTS? 

This differs from person to person. The initial effects of pain reduction can occur after mere minutes, hours, or it could take a few days. Expect long-term calibration and allow three to seven days to recognize the full impact of the Energy Cell.

HOW LONG DOES THE CELL FUNCTION BEFORE IT NEEDS TO BE REPLACED?

User reports have indicated that the Cell works for up to 6 months after first-time use. Some users report good results even after the 6 months are up. However, for best results, we do recommend replacing the Cell after 6 months, rather than wearing the same one for longer than 6 months.

DO I HAVE TO REMOVE THE CELL AT NIGHT OR BEFORE BED?

No, you don’t have to remove the Cell before bedtime. Some Cells, such as the Sleep Cell and Anti-Inflammation Cell, are supposed to be worn primarily at night, and all of them can be worn 24 hours per day.

IS IT DANGEROUS TO WEAR THE CELL FOR TOO LONG?

We have had zero reports of any negative side effects, habituation effects, or long-term exposure effects. The Vitalfield Energy Cell is natural and non-chemical. We have actually seen the best results from customers who have kept the Energy Cell on for multiple days in a row.

WHICH SIDE OF THE ENERGY CELL SHOULD I PUT AGAINST MY SKIN?

The best results are achieved when you place the Cell’s silicone surface (not the labeled side) directly onto your skin. Silicone side on the skin, sticker side outwards, where the patch goes on.

WHAT HAPPENS IF I APPLY THE CELL THE WRONG WAY, I.E., WITH THE LABEL ON THE SKIN?

The treatment will be less intense and might work less effectively if you apply it the wrong way, but it will not harm you.

WHERE AND HOW SHOULD I APPLY THE CELL?

The Cell should be applied directly onto the painful area of your body. Should the location of the pain change, readjust the Cell accordingly. If you tend to experience systemic complaints such as a lack of energy or sleep problems, then in your case the Cell should be placed on the solar plexus (for issues in the torso area), on the 7th cervical vertebra of the neck area (for issues in the shoulders and head area), or on sole of the foot (for issues below the waist). For detailed information, please refer to the instruction manual that comes with the Cell. Tip: According to user reports, the VERTICAL application of the Cell yields better results.

HOW DO I STORE THE CELL CORRECTLY?

Store the Cell in a dry place away from light.

WHAT HAPPENS IF I ACCIDENTALLY WASH THE CELL IN THE WASHING MACHINE?

That is no problem. The material properties of the Cell can handle it, and the Cell likely won’t get ruined.

HOW DO I CLEAN THE CELL?

You can either rinse the Cell with plain water or clean it with a disinfectant (not a silicone-based one).

CAN THE CELL BE WORN WHILE SHOWERING OR BATHING?

Yes, the Cell can be worn while showering or bathing due to its special composition of materials. Please note that (prolonged) exposure to water affects the durability of the adhesive bandage, which is why it’s best to remove it before showering if you can. But you can absolutely keep the Energy Cell on when you shower, or swim if you want to.

CAN I WEAR SEVERAL DIFFERENT CELLS AT THE SAME TIME?

Yes, this is possible. Depending on your symptoms, several combinations are possible, which might even enhance the overall effects. Some people who experience pain in multiple areas of their body will order multiple cells to wear. However, make sure you do not wear the Sleep Cell at the same time as the Energy Cell, for example, as their effects can cancel each other out.

CAN I PLACE CELLS DESIGNED FOR A SPECIFIC AREA OF THE BODY (E.G. HIP, HEAD OR BACK) ON OTHER AREAS INSTEAD?

Theoretically yes, but they are most effective when you use them on the spot they were designed for.

CAN THE CELL BE USED DURING PREGNANCY OR SAFELY USED BY CHILDREN?

The effect of the Cell is caused by frequencies and not chemicals. It is non-invasive and non-chemical, therefore, we have no reservations in this respect. Our clinical studies indicate that it is safe for everyone.

CAN I LOAN MY CELL TO SOMEONE ELSE OR GIVE IT AS A GIFT?

Of course. The Cell tends to be shared and used for various symptoms, especially among family members and friends. Sometimes the Cell is loaned to a friend or family member who is experiencing pain, and often the Cell is bought as a gift for a friend or family member who struggles with chronic pain.

2. ENERGY CELL FUNCTIONALITY
WHAT’S IN THE ENERGY CELL?

The Energy Cell is a patented composite with magnetic properties, utilizing crystallized components and silicon, and which can retain and emit the therapeutic frequencies of Vital Fields for at least 6 months. Vital Fields are subtle energy fields, 100% natural, that help transfer energy and information across the body’s living systems (cells, organs, and micro-organs) so the body’s cells can repair and regenerate post-damage.

HOW DOES THE CELL WORK?

By applying the Cell on your body at the pain site, your body absorbs therapeutic, custom-made frequencies to help your body’s cells communicate better for higher coherence, regeneration and metabolism without chemical ingredients. These results have also been confirmed in lab tests.

DOES THE ENERGY CELL WORK LIKE A TENS UNIT?

No, because a TENS unit produces electricity, whereas the Energy Cell affects frequency at a cellular level.

HOW IS THE INFORMATION TRANSFERRED TO THE CELL AND WHAT INFORMATION IS IT?

The special information recorded onto the Cell is generated by a revolutionary Vital Field frequency generator. This patented technology has been used in over 2,800 clinics for over 30 years. It generates microcurrent, magnetic fields, and electromagnetic fields of up to 120 billion hertz.

CAN OTHER FREQUENCIES LIKE CELL PHONE RADIATION, WIFI, OR ELECTRONIC SMOG AFFECT THE CELL’S FUNCTIONALITY?

We know from many years of experience that the Cell’s special composition provides very good protection against these frequencies, but it is advisable not to put the Cell near strong magnetic fields (e.g. electronic devices).

CAN THERAPISTS RECORD NEW FREQUENCIES ONTO THE CELL?

We do not recommend this without proper training and accreditation by Vitalfield Technologies.

WILL THE CELL BE AFFECTED OR DELETED IF I WALK THROUGH A SECURITY CHECK AT AN AIRPORT, FOR EXAMPLE?

Thanks to its special composition, the Cell is protected from the frequencies that occur in these settings. Until now, there have been no reported incidents of Cells being affected by security checks at airports. However, we recommend taking the Cell off of your skin when undergoing treatments that involve the use of magnetic fields.

CAN I WEAR THE ENERGY CELL IF I HAVE A PACEMAKER?

Absolutely. Our Energy Cells do not interact with any other devices, or implants in your body, and they don’t counteract with any medication either.

3. GUARANTEE & RETURNS POLICY 
CAN I RETURN THE CELL IF I AM NOT SATISFIED?

Yes, you can return the Cell within 30 days of delivery. Return shipping costs are to be paid by the buyer. We recommend trying the Cell for other/similar problems before sending it back, as the specific frequencies may be more successful in that case.

HOW CAN I RETURN THE ENERGY CELL?

To return your product, you should mail your product undamaged, in its original packaging, with your name and order number on, along with a copy of your receipt or proof of purchase to: Vitalfield Technologies USA Inc, c/o Julia Shem – Shipdazzle, 626 1/2 Eucalyptus Drive, El Segundo, CA 90245, United States. Please make sure you email us at concierge@vitalfield.com and inform us you are planning to return your order.

CAN I HAVE A FREE SAMPLE TO TRY THE ENERGY CELL BEFORE I BUY IT?

We do not offer free samples at the moment, however you can try our Energy Cell 100% risk-free: We offer a 30-day money back guarantee, if you’re not happy with the results.

4. INTERNATIONAL ORDERS
WILL THERE BE CUSTOMS AND DUTIES ON MY INTERNATIONAL ORDER?

There are always duty fees when receiving an order from abroad, and they are the responsibility of the buyer. We have no control over them as they are determined by the individual governments.

5. PAYMENTS
DO YOU OFFER CASH ON DELIVERY?

We offer multiple options of payment: all major Credit Cards, Debit Card, PayPal, and if you feel more comfortable to pay by check, you can contact us at Contact Us with your request, and we will send you an invoice.

6. ABOUT US 
WHERE ARE YOU GUYS LOCATED? 

We’re located in Los Angeles, California.

WHERE IS THE ENERGY CELL MANUFACTURED?

All of our Energy Cells are manufactured in Vienna, Austria.

WHERE DO YOU SHIP FROM?

We ship from Los Angeles, California.

DO YOU SHIP WORLDWIDE?

Yes! Please visit our online store to explore shipping options.

7. TESTIMONIALS / REVIEWS 
ARE THE PEOPLE IN YOUR TESTIMONIALS REAL CUSTOMERS?

100%. We believe in honesty and transparency, all of our testimonials and reviews are from real customers.

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